Now read the model below to see how to write a full letter. WRITING TASK I You should spend about 20 minutes on this task. You were recently shopping in a local clothes store and the shop assistant was extremely rude to you. Write a letter to the shop owner about the...
One of the most common errors in Task 1 complaint letters is when the candidate uses overly aggressive language which sounds overly rude or excessively argumentative. For example: BAD EXAMPLE: Give me an answer immediately. BETTER REPHRASED AS: I trust that I will be...
Narration: Now we will look at each of the letters from the previous exercise. Letter 1 was the most suitable response for a number of reasons. First, the register of the letter is appropriate – it is formal, which suits a letter of apology in a business context....
