Complaint or apology?

Look at the situations below. What type of Task 1 letter should you write? Choose the correct description for each answer from the options that follow.

Your new neighbour has written to you because your dog keeps escaping into their garden and is causing damage to their lawn and plants.

You were recently shopping in a local clothes store and the shop assistant was extremely rude to you. You are writing a letter to the shop owner about the incident.

You had arranged to go away for the weekend with your friend, but cannot go because of work commitments.

Your friend’s teenage son recently came to stay with you. He broke a piece of electrical equipment during his stay and did not tell you. You found out about the problem after he left and you are writing to his mother/father.

You are writing an important report for your company’s head office. You are unable to meet the deadline and need an extension.

Your colleague at work borrowed your lap top over a month ago and has not returned despite promising to do so after two weeks.