• 61 Sunnyvale Road, Massey, Auckland, New Zealand
  • +(64) 9 8336622


Frequently Asked Questions

Some answers to common questions

On this page we have collected the most common questions we are asked about our online course and studying with IELTStestONLINE.

Q: Will you grade my writing tests?

Yes! Your personal support tutor will grade all 15 writing practice tests and provide comments on how to improve / what your strengths and weaknesses are. It typically takes about 24 hours for your tutor to grade and return your writing, but at busier times this can be a little longer. IMPORTANT NOTE: Your tutor will grade your written work and provide comments, but will not correct every error in your writing. If you want every error identified and corrected, you can enrol for detailed writing feedback as an additional service when you become a member.

Q: What’s your refund guarantee?

Making a payment online, especially for an online service, can sometimes be a cause for concern. What if I don’t get what I paid for? What if the course isn’t what you say it is? What if I just don’t like it? Well, that’s simple – if you would like a refund, simply let us know within 24 hours of your enrolment and we’ll refund 100% of your fees – simple as that!

Q: Do you have preparation courses for General Training IELTS test and the Academic Module IELTS test? Which one do I need?

All of our plans includes access to both the Academic Module and the General training Module, as well as our extensive general English course. The General Training is for candidates moving to live in an English speaking country or for candidates aiming to study at secondary school level in an English speaking country. It is also for candidates doing non-academic work experience or training in an English speaking country. The Academic Module is for candidates looking for professional registration (e.g. nurse, dentist, lawyer) in an English speaking country, or for candidates aiming to study at university level in an English speaking country. If you are not sure which course you need, simply contact us.

Q: Will you assess my speaking?

We offer a live speaking assessment and feedback session via Skype (a total of approximately 45 minutes), but this is not automatically included in your enrolment. For this, you will need to purchase an additional service once you have become a member. However, the course has lots of model answers as well as specific lessons focusing on speaking skills, so there’ll be plenty of opportunity to improve!

Q: Do I need to download any other programmes on my computer?

No – all you need is an internet connection. The site is designed to be used on any device (laptop, tablet or mobile).

Q: I don’t normally shop online. Is it safe?

Absolutely – our payments are managed by either PayPal, the US based payment processor with the highest level security, or RBS Bank based in the UK. You are also covered by our 24 hour money back guarantee!

Q: There’s lots of free IELTS information on the internet. Why should I pay?

True, but  how do you know it’s  authentic? Has it been tested? Is it truly like the IELTS test? Can you follow your progress? Is there a professional IELTS tutor on hand to offer advice and support? Consider the cost of having to resit your test because you had the wrong preparation material! We have managed to keep our course fees much lower than any other site with the same quality material by including relevant and useful links as well as additional advertising to help you get the best resources at the best price!

Q: OK, but there are other paid IELTS sites available. What makes your site different?

As well as all the lessons on the individual IELTS skills (reading, writing, listening and speaking) we also have lessons covering vocabulary, grammar and academic skills. All the lessons in the course have been designed to help students get the most out of their learning and is based on over a decade of working in the English teaching and IELTS field. If you can find another online IELTS site that offers a 24 hour money back guarantee, and has been written and designed by IELTS professionals who have published IELTS books available worldwide, then we’d love to hear about it!

Q: How do I know your resources are useful and accurate?

Here are just some of the reasons you can be confident in IELTStestONLINE:

We are the only online IELTS course written by internationally published IELTS authors. I have written a series of IELTS textbooks (the High Impact series)  published by Longman Education and sold worldwide.

All practice tests on the site have been rigorously tested to make sure they are identical to the real IELTS tests – no surprises on test day!

The tips, hints, lessons and videos have been built based on many years of successful classroom based and online teaching, and we are proud of the success rates of our course.

The teaching resources are all based on our own highly effective 3Step™ system which has had proven results since 2006!

ALL of our team are native English speakers (I’m from the United Kingdom, but moved to New Zealand in 2002 after teaching in Spain, Poland, Finland and Japan). We have team members from England, Canada, Australia and New Zealand.

As soon as you become a member, our membership system will automatically assign you your own dedicated tutor from our team. That means that EVERY message you send through the course message service will be received by the same online tutor throughout your study with us, so you don’t have to repeat yourself and can get advice from a tutor that has followed your progress throughout the course.

We are so confident in our materials that if you find an error in our course, we will give you a free 2 day extension!

Q: How many practice tests are included in the enrolment?

There are 15 complete practice tests – that’s 15 speaking tests, 15 reading tests, 15 writing tests and 15 speaking tests, all with instant band score converters or model answers. Your personal support tutor will also asses ALL 15 writing practice tests!

Q: Is there any support while I am studying with you?

Definitely! Studying online does not mean you are studying alone. Inside the course is the course message service, where you can ask us a question or talk about concerns you are having. As a member, you can also email us directly. Your messages will be sent directly to your own dedicated IELTS tutor who will work with you during your membership period. Your support tutor will also grade and make comments on ALL 15 writing practice tests!

Q: What payment methods do you accept?

You can enrol using a credit card or PayPal. You can also send the fees via Western Union. Click here for more details about paying by Western Union.

Q: How many times can I play the lessons while I am a member?

As often as you like! We recommend studying the lessons as often as possible to make sure you are getting the best out of the course.

Q: Where can I study the course?

Anywhere where you have a computer and an internet connection. The course is available 24 hours a day, 7 days a week so you can study when it suits your schedule

Q: Can I access the course on my iPad or other tablet?

Absolutely – our site has been designed to be fully mobile friendly and will fit any device!

Don’t delay – enrol now!