Auckland City
New Zealand


Questions and answers about our online IELTS courses

On this page we have collected the most common questions we are asked about our online course and studying with IELTStestONLINE.

Q: What’s your refund guarantee?

Making a payment online, especially for an online service, can sometimes be a cause for concern. What if I don’t get what I paid for? What if the course isn’t what you say it is? What if I just don’t like it? Well, that’s simple – if you would like a refund, simply let us know within 24 hours of your enrolment and we’ll refund 100% of your fees – simple as that!

Q: Do you have preparation courses for General Training IELTS test and the Academic Module IELTS test? Which one do I need?

All of our plans includes access to both the Academic Module and the General training Module, as well as our extensive general English course. The General Training is for candidates moving to live in an English speaking country or for candidates aiming to study at secondary school level in an English speaking country. It is also for candidates doing non-academic work experience or training in an English speaking country. The Academic Module is for candidates looking for professional registration (e.g. nurse, dentist, lawyer) in an English speaking country, or for candidates aiming to study at university level in an English speaking country. If you are not sure which course you need, simply contact us.

Q: Will you correct my writing and assess my speaking?

Diamond Plan membership includes 2 writing assessments (that’s 2 x Task 1 and 2 x Task 2) OR 2 speaking assessments via Skype (or one of each it’s your choice!). When you login as a Diamond Plan member, you will see links in your membership area that you can click to book your speaking assessment or submit your writing. Gold and Standard Plan members can also enrol for writing or speaking assessment as an additional service if required.

Q: Do I need to download any other programmes on my computer?

No – all you need is an internet connection. The site uses flash which is already on 99.9% of computers (if you are unsure if you have flash on your computer you can download it here).

Q: What are the course fees? How much does enrolment cost?

That depends on which type of membership you select. Take a look here for courses and course fees.

Q: I don’t normally shop online. Is it safe?

Absolutely – our payments are managed by either PayPal, the US based payment processor with the highest level security, or RBS Bank based in the UK. You are also covered by our 24 hour money back guarantee!

Q: There’s lot’s of free IELTS information on the internet. Why should I pay?

True, but  how do you know it’s  authentic? Has it been tested? Is it truly like the IELTS test? Can you follow your progress? Is there a professional IELTS tutor on hand to offer advice and support? Consider the cost of having to resit your test because you had the wrong preparation material! We have managed to keep our course fees much lower than any other site with the same quality material by including relevant and useful links as well as additional advertising to help you get the best resources at the best price!

Q: OK, but there are other paid IELTS sites available. What makes your site different?

As well as all the lessons on the individual IELTS skills (reading, writing, listening and speaking) we also have lessons covering vocabulary, grammar and academic skills. Every membership includes a minimum of one writing assessment or live practice speaking test (you can choose). All the lessons in the course have been designed to help students get the most out of their learning and is based on over a decade of working in the English teaching and IELTS field. If you can find another online IELTS site that offers a 24 hour money back guarantee, has been written and designed by IELTS professionals who have published IELTS books available worldwide (the IELTS High Impact Series), and costs as little as $19.95 to enrol, then we’d love to hear about it!

Q: How do I know your resources are useful and accurate?

Here are just some of the reasons you can be confident in IELTStestONLINE:

  • We are the only online IELTS course written by internationally published IELTS authors. I have written a series of IELTS textbooks (the High Impact series)  published by Longman Education and sold worldwide.

  • All practice tests on the site have been rigorously tested to make sure they are identical to the real IELTS tests – no surprises on test day!

  • The tips, hints, lessons and videos have been built based on many years of successful classroom based and online teaching, and we are proud of the success rates of our course.

  • The teaching resources are all based on our own highly effective 3-Step™ system which has had proven results since 2006!

  • ALL of our team are native English speakers (I’m from the United Kingdom, but moved to New Zealand in 2002 after teaching in Spain, Poland, Finland and Japan). We have team members from England, Canada, Australia and New Zealand.

  • As soon as you become a member, our membership system will automatically assign you your own dedicated tutor from our team. That means that EVERY message you send through the course message service will be received by the same online tutor throughout your study with us, so you don’t have to repeat yourself and can get advice from a tutor that has followed your progress throughout the course.

  • We are so confident in our materials that if you find an error in our course, we will give you a free 2 day extension!

Q: How many practice tests are included in the enrolment?

There are 15 complete practice tests – that’s 15 speaking tests, 15 reading tests, 15 writing tests and 15 speaking tests, all with instant band score converters or model answers.

Q: Is there any support while I am studying with you?

Definitely! Studying online does not mean you are studying alone. Inside the course is the course message service, where you can ask us a question or talk about concerns you are having. As a member, you can also email us directly. Your messages will be sent directly to your own dedicated IELTS tutor who will work with you during your membership period.

Q: What payment methods do you accept?

You can enrol using a credit card or PayPal. You can also send the fees via Western Union. Click here for more details about paying by Western Union.

Q: How many times can I play the lessons and take the tests while I am a member?

As often as you like! We recommend studying the lessons as often as possible to make sure you are getting the best out of the course. None of the tests are limited and your highest score is the one recorded.

Q: Where can I study the course?

Anywhere where you have a computer and an internet connection. The course is available 24 hours a day, 7 days a week so you can study when it suits your schedule

Q: Can I access the course on my iPad or other tablet?

Yes, but to be able to access the lessons and videos you will need to download the Puffin web browser app. There is a free version available – just click the links below.



Standard Plan
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Gold Plan
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Diamond Plan
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